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It’s not easy becoming an Aging Services of California Approved Vendor. The standards are high and the selection process rigorous. Approved Vendors are selected by the Group Services Board because they are considered best in class, or they offer unique products or value-added services. Here is what you can expect:
• Savings – many of the programs bring substantial savings
• Value Added Services – extra services that come with no extra charge
• Member Discounts – group discounts are offered for many of the programs*
• Approved Vendors are Selected by Aging Services members – The Group Services Board thoroughly researches and evaluates Approved Vendors assuring that these companies are best in class and offer Aging Services Members the highest quality products and services, with top notch customer service.
*To the extent allowed by law. Some insurance programs are state-regulated and do not allow discounts on premiums.
Worker’s Compensation Insurance

Lewis and Associates Insurance Brokers
Lewis and Associates brings decades of experience to assist Aging Services members in finding affordable workers’ comp insurance. Their specialized expertise has enabled them to provide workers’ comp insurance to members even in highly volatile and unstable markets and their understanding of the cyclical nature of the market has been invaluable to Aging Services members.
Key Features and Benefits:
• Over 30 years experience and a dedicated team with long-term relationships with carriers willing to insure your facility.
• Coverage is available to accounts with adverse loss histories
• Loss control seminars and other in-service programs
• Professional claims handling assistance
• Cost control management
Contact: Jim Smallwood, 800-745-3947
GuardianComp Non-Profit Self Insurance
GuardianComp is a workers’ comp self insurance group available through Lewis and Associates. Since its inception in 2003, the 25 Aging Services members in the program have saved $14 million.
Key Features and Benefits:
• Average savings of 25% - 30% when compared with State Compensation Insurance Fund
• Available to non-profit licensed facilities
• Stringent, comprehensive industry-specific claims handling, loss control and risk management
• Professional claims handling assistance
• Wholly-owned and controlled by its members
Conact: Jim Smallwood, 800-745-3947
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Liability Insurance

The California Affinity Group
Lewis & Associates Insurance Brokers
The California Affinity Group is a self insurance group that allows Affinity Group members to purchase general and professional liability policies through Lewis & Associates. This newly available program has the potential to save participating Aging Services Members up to 50% on liability insurance premiums.
Key Features and Benefits:
• Potential to reduce liability premiums up to 50%
• No up front capital contribution required
• Available only to Aging Services Members
• Whooly owned and controlled by Affinity Group Members
• Free one-hour consultation available
Contact: Jim Smallwood, 800-745-3947
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Property/Casualty Insurance

Lewis and Associates Insurance Brokers
Liability loss experience in the eldercare field continues to be high. This, along with a trend in suing retirement homes has led to skyrocketing premiums and fewer carriers offering insurance.
Under such adverse conditions, having a broker who knows your business is an advantage. Lewis & Associates has more than 30 years experience and a highly specialized staff. (It is recommended that you review your insurance 4-6 months prior to the renewal date.)
Key Features and Benefits:
• Superior underwriting knowledge and relationships
• Loss control seminars and other in-service programs
• Professional claims handling
• Cost control management, including claim control and loss prevention
Contact: Jim Smallwood, 800-745-3947
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Group Purchasing

HPSI
HPSI benefits Aging Services members through the combined power of volume purchasing and professional purchasing services. The company has been an industry leader and innovator in group purchasing methods, technologies and services for more than four decades and has created an unparalleled network of local, regional and national contracts that provide substantial volume discounts and low prices on a wide range of quality name-brand products, services and equipment.
Key Features and Benefits:
• No membership fees
• Deep pricing discounts
• Dedicated service team
• Manufacturer rebates
• Menu Service
Contact: Dick MacFarlane, toll free 800-223-4774, ext. 408
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Medical Grade Networks &
Integrated Communications Solutions

Salient Networks
Salient Networks “Self Funding Medical Grade Network Foundation” provides a state-of-the-art core network solution for Healthcare providers that includes security, IP Telephony and wireless technologies. Many other applications utilized in Aging Services facilities can be easily integrated with the core network. Through the creative application of state-of-the-art technology, Salient Networks enhances resident service, increases resident safety, mitigates risk and improves staff productivity. In many cases, Salient Networks is also able to assist facilities with seeking grants to implement new technology solutions.
Key Features and Benefits:
• Substantial discounts on hardware and labor for
Aging Services members
• One central network foundation
• System interoperability & regulatory compliance
• Enhanced staff productivity
• Support for seeking grant funding (as appropriate)
Contact: Cindy McCreary, 760-930-2688
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Emergency & Disaster Services

Har-Bro
Har-Bro specializes in property damage restoration, by providing 24/7/365 emergency services and reconstruction for residential and commercial properties. Their mission is to provide tenants, property management and victims of disaster with immediate restoration service with the utmost integrity, dedication to quality, and outstanding service to allow life for those affected to resume as normally and quickly as possible. Aging Services of California Members receive preferred pricing when using Har-Bro.
Key Features and Benefits:
• Water damage from storms, pipe bursts, leaks and more
• Fire, smoke and soot damage from natural or manmade occurrence
• Vehicle collision into properties and any type of structures
• Earthquakes
• Wind damage
• Mold mitigation
• Construction defects
Contact: Jason Gomez, 562-477-6633 or for immediate emergencies call - 800-266-5677.
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Resident, Family &
Employee Satisfaction Surveys

Vital Research, LLC
Through their combined expertise in gerontology, health care, and research, Vital Research has created satisfaction survey tools used by every type of senior services setting nationwide. Written and Internet surveys are designed to elicit accurate and detailed responses about resident, family, and employee satisfaction. Vital Research is the only firm to conduct face-to-face interviews for hearing- and cognitively- impaired residents – truly making everyone’s opinion count.
Key Features and Benefits:
• Better understanding of consumer perceptions
• Enhanced quality improvement programs
• Increased resident, family and employee satisfaction
• Compare (benchmark) your facility to others like it
• Maintain census
• Meet the requirements of SB 309 for CCRCs to conduct resident satisfaction surveys every two years
Contact: Gwen C. Uman, R.N., Ph.D., 888-848-2511
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Sales & Marketing Consulting

Seniority, Inc.
Seniority, Inc. offers a comprehensive range of services for Aging Services members, including but not limited to computerized lead tracking systems and training, sales and marketing audits, customer service programs, sales and marketing training, communications consulting, public relations and media services, and sales and marketing plan development.
Key Features and Benefits:
• Local company with national experience – Seniority, Inc. knows Aging Services of California
• One-stop shopping for a wide array of sales and marketing services
• Expert staff based throughout California – 64 full time employees
• Practical, problem-solving approach
• Free one-hour consultation available
Contact: Sloan Bentley, 925-924-7158
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Cognitive Fitness

Dakim, Inc.
The Dakim [m]Power® Cognitive Fitness System is a brain fitness product designed specifically to enable seniors to use rigorous cognitive exercise long-term, and to prevent or slow the development of dementia. [m]Power is designed to be so simple to use, most seniors can use it on their own, and so easy and affordable for senior living providers, that they can offer their residents a dedicated brain fitness program to help them preserve their quality of life.
Key Features and Benefits:
• Volume discounts and value added services for Aging Services members
• Touch screen – eliminates the need for a mouse and keyboard
• Five self-adjusting levels of challenge – appropriate for seniors with normal brain function all the way to those with dementia
• New exercises downloaded (via the Internet) and automatically installed frequently
• Little or no staff involvement in user sessions
• Community implementation and marketing support from [m]Power Community Relations [m]bassadors
Contact: Monica Anderson, 949-275-3176 or visit www.dakim.com
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Residents’ Personal Property Insurance

Lewis and Associates Insurance Brokers
The GuardianHome residents’ personal property insurance plan is a unique program designed to provide quality, low cost protection for residents in a retirement home setting. The plan covers loss of personal property, as well as personal liability. There are over 5,000 participants.
Key Features and Benefits:
• Low cost coverage
• Available only to Aging Services member residents
• The plan is offered on a group basis. Administrative savings are passed on to the residents through lower, more stable rates. Comprehensive personal liability up to $100,000 per occurrence
• Covers replacement cost.
Contact: Ann Oswalt or Tom Lewis, 800-745-3947
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