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2008 Annual Conference Education Sessions Below is a list of the available educational sessions
for Aging Services of California's 2008 Annual Conference. Pre-Conference Workshops Monday, May 5, 2008 Aging Services of California invites you
to arrive early to San Diego to maximize your educational experience with one
of three Pre-Conference Workshops on Monday, May 5, 2008. Lunch is included in the registration fee. The “full-conference package” fee does
NOT include pre-conference workshops, and no discounts are offered. PRE-CON 1 The Power
of Mentoring 8:30 a.m.
– 3:30 p.m. There are two beliefs in life about mentoring –
one is by experience and the other is by example. Mentoring is the rare opportunity where
future leaders in an organization can learn from the wisdom and examples of
their peers instead of learning on their own.
This workshop will identify the qualities that make a good mentor by
first defining mentoring, learning how to teach from behind and fully
understand the word mentor and where it came from. Learn about the core values of mentoring
such as communication, respect, promotion, resources, role-playing and more. Then, end the day in the “world café” where
you can go directly to the experts to talk about developing a mentoring
program. Faculty:
Michele Holleran, founder, Holleran
Consulting; Panel of Experts – Alex Candalla, Administrator, The Terraces of Los Gatos
Retirement Community, Darren Trisel, Administrator,
Asian Community Nursing Home and Jerry Brown, Executive Director, Bethany
Center Senior Housing, Inc. This
program has been submitted for approval for 6 hours of continuing education
units as follows: NHAP, RCFE, BRN, CASP PRE-CON 2 MDS 3.0
UPDATE & COMMON CODING ERRORS 8:30 a.m.
– 3:30 p.m. This workshop was developed to update clinicians
who are experienced with the Resident Assessment Instrument (RAI) and the
Skilled Nursing Facility Prospective Payment System (SNF/PPS). Because regulatory changes occur
frequently, this workshop is designed to add to the knowledge base of
clinicians involved in the long term care field who participate in the RAI. Implementation of the MDS 3.0 will be happening
within approximately 18 months. The
MDS 3.0 draft introduces significant changes to the RAI process and will be
discussed during this workshop. This program will also focus on the common
coding errors that will help clinicians perform accurate assessments as
mandated under the Omnibus Budget Reconciliation Act of 1987 (OBRA 87). Faculty:
Rena R. Shephard, President & CEO, RRS
Healthcare Consulting Services This
program has been submitted for 6 hours of continuing education units as
follows: NHAP/P, BRN PRE-CON 3 GET
ORGANIZED & GET THINGS DONE – PRACTICAL
TIME MANAGEMENT TECHNIQUES FOR AFFORDABLE HOUSING MANAGERS & ASSISTED
LIVING ADMINISTRATORS 8:30 a.m.
– 2:30 p.m. Effective organization and time management are
the foundation for getting things done. Property managers and assisted living
administrators face a heavy workload, constant interruptions, a flood of
information, staff and tenant issues – in short, too much to do and not
enough time. This fast-paced and
entertaining workshop provides practical techniques to help property managers
get control over their time, paper, information and projects. Enhance your organizational and time
management skills to become more productive, achieve your priorities and make
more time for yourself. Faculty: Irwin Karp, Productivity Consultant,
Productive Time and a Panel of Providers This
program has been approved for 5 hours of CASP. This program has been
submitted for 5 RCFE hours of continuing education units. Educational Sessions Aging & Design 1A WHEN SENIOR COMMUNITIES AGE Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Discuss repositioning, renovation, and master
planning communities to meet the needs of residents now and in the future. ·
Learn about changing trends in design. ·
Talk about issues such as phasing,
adaptability, agency approvals and cost. Faculty: Thomas C. Brutting, HKIT
Architects 2A BEDRIDDEN CODE ISSUES IN RCFE’S Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Learn what the new building codes mean to you
and your building and what do the new codes mean for “bedridden” fire
clearances. ·
Learn how to work effectively with your local
fire authority. ·
Discover how these changes impact the
residential environment in RCFEs. Faculty: Doug Pancake, Irwin. Pancake Architects 3A LESSONS FROM HOME Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Recognize design dynamics that support a
provider’s program and staff; something that says “home” to residents,
family, friends and the greater community. ·
Understand the importance of planning ahead in
key areas and how the right choices support the overall design, sense of
home, and sense of welcome experienced by visitors. ·
Discuss lessons learned and speculate about
“shelf-life” of our communities, what works and what doesn’t and what remains
constant. Faculty: Ross Jones, President & CEO and John Shoesmith, Vice President and Principal, Wattenbarger Associates and Betsy Brawley, President,
Design Concepts Unlimited 4A HISTORY DOES NOT HAVE TO REPEAT ITSELF! Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Learn about Post-Occupancy Evaluations, what
they are and how to perform one to document lessons learned on your own
campus. ·
Learn about the AIA’s initiative on outcome
based design. ·
Hear about lessons learned on three very
different projects that can be applied to your existing and proposed
communities. Faculty: Nicole Collins and Leslie Moldow,
AIA LEED AP, Perkins Eastman . Culture, Care &
Service Innovations 5B MAKING “THE GREEN HOUSE” WORK Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Review progress on national replication of the
Green House model of long-term care. ·
Explore this Home Care model for nursing
practice and the self-managed work team of direct care staff within the GREEN
HOUSE model. ·
Learn what research and experience have
demonstrated about the impact of Green House homes on elders, family and
staff. Faculty: Anna Ortigara, Director of
Communications and Outreach, THE GREEN HOUSE Project, Community Solutions
Group, NCB Capital Impact . 6B WHAT YOU DON’T SEE -- MATTERS! Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Learn a strategy to increase unique
collaborations within their community to strengthen current and future
services and housing. ·
Virtually walk-through the Eskaton-Demonstration
Home to discover how thoughtful design and planning can support independence
and community connectedness. ·
Learn how to identify, evaluate and implement
meaningful technologies that improve quality of life for seniors. Faculty: Sheri Peifer, Vice President of Research & Strategic
Planning, Eskaton 7B NEW WAYS TO COMMUICATE WITH TECHNOLOGY Tuesday, May 6 2008 2:15 p.m. – 4:15 p.m. ·
Explore a new frontier in technology using the
internet. ·
Discover new way to communicate with seniors
-- how a senior’s television can be used to communicate or using wireless
sensors to monitor wellness. ·
Discuss how technology will be an invaluable
partner in providing care in the long-term care setting. Faculty: Darrin Jones,
Senior Business Development Manager, Global Digital Health Group, Intel and
Charles Hillman, President, GrandCare Systems,
LLC/CAST Commissioner, Allison Gage, EVP, Institutional Sales & Client
Services, Living Independently Group; Moderating the session: Scott Peifer,
Director, CAST 8B COMPLIMENTARY
AND ALTERNATIVE MEDICINE WELLNESS PROGRAMS Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Learn who is using complimentary and
alternative medicine wellness programs and why. ·
Identify evidence-based approaches for common
ills and chronic diseases. ·
Formulate value added programs to add to wellness
programs or non-drug interventions to care plans. Faculty: KJ Page, Administrator, Chaparral House 9B BUILDING A SELF-FUNDING TECHNOLOGY
FOUNDATION Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Learn how to develop and implement a
technology migration plan so that each decision you make over the next 5
years supports your business goals. ·
Learn how to mitigate risk with your
technology decisions. ·
Explore options for additional resident
services and evaluate whether an additional revenue stream is right for your
organization. Faculty: Cindy McCreary, Salient Networks 10B GETTING ON THE SAME PAGE: COMMUNICATION
STRATEGIES WITH RESIDENTS Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Gain a perspective on how resident expectations
are changing and how communities and residents are adapting. ·
Discuss better ways to share information with
residents and resident associations when implementing changes. ·
Develop effective communication strategies
with residents. Faculty: Mary McMullin, New Life Management 11B PERSON-CENTERED APPROACH TO CLINICAL
IMPROVEMENT Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Describe an holistic approach to clinical
improvement. ·
Discuss a model that transitions from
institutional to individualized care. ·
Identify strategies that can be applied to the
local workplace. Faculty: David Farrell, Director of Care Continuum, Lumetra 12B INFRASTRUCTURE CAST WIRING IN FACILITIES Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Discover the importance and urgency of electronic infrastructure in new and existing facilities. ·
Review the advantages, disadvantages and costs of various networking options. ·
Identify revenue streams that are possible with infrastructure investment. Faculty: Charles Hillman,
President, GrandCare Systems, LLC/CAST Commissioner 13B WHAT CALIFORNIA CCRC’S NEED TO HEAR Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Learn the general and specific areas of
operations in which California CCRCs excel and where they are lagging. ·
Hear the presenter’s thoughts on some of the
reasons for that report card and have the opportunity for interchange with
the speakers and other attendees. ·
Discover how California stacks up to other states
and hear recommendations on becoming more competitive in today’s market. Faculty: Melvin Matsumoto, Vice President of Project Development,
New Life Management & Development 14B LOOKING
BACK 35 YEARS AND LOOKING FORWARD TO 10: CHANGE AND EXCITEMENT Wednesday,
May 7, 2008 10:30
a.m. – 11:30 a.m. ·
Learn from 30 years of professional experience
in California what future trends will directly affect long-term care
providers. ·
Discuss what long-term care providers can do
to keep up with the new trends. ·
Participate in a “town hall” meeting to
brainstorm on becoming proactive to meet the needs of current and future
residents. Faculty: Maria Dwight,
President, Gerontological Services, Inc. 15B FROM WELLNESS PROGRAMS TO WELLNESS
CULTURES Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Recognize the need for culture change which
challenges older adults to age successfully. ·
Define reasonable expectations and goals for a
comprehensive health and wellness culture shift. ·
Develop the means to achieve these goals. Faculty: Roger Landry, President and Emily Parker, Director of
Operations, Masterpiece Alliance Foundation, Teresa Beshwate, Healthy Living
Consultant, Natalie McCann, Director of Resident Services, Judson Park
Retirement Community 16B KIND DINING: TRANSFORM YOUR COMMUNITY Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Get the tools and skills required for a
successful development of a community-based dining services program. ·
Learn about the outcome when the process is applied
in an environment of consensus and collaboration. ·
Learn how the Kind Dining program can increase
value and relevance to the community. Faulty: Daniel C. Look, Dining
Management Resources, Inc. 17B THE VILLAGE CONCEPT: BEACON HILL COMES
WEST Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Learn about the first “senior village” on the
West Coast that brings a popular new model of care for the elderly. ·
Discover how a membership program helps people
stay in their own homes by providing support – from medical to the mundane. ·
Learn how to bring together agencies that can
address senior’s health and social needs. Faculty: Vickie Epstein, Executive Director, Avenidas Village . Financial &
Development Strategies 18C PLANT A LITTLE SEED AND GROW A BIG FOUNDATION Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Learn why Endowments and Foundations are no
longer luxuries, but essential. ·
Determine what corporate structure fits your
goals and how investment policy statements are developed. ·
Discuss board responsibilities and dynamics. Faculty: James R. Wyatt, Senior Vice President, Ziegler Capital
Management 19C REVENUE
IMPROVEMENT STRATEGIES FOR SKILLED NURSING CENTERS Tuesday,
May 6, 2008 10:30
a.m. – 11:30 a.m. ·
Learn about a key audit tool that can be used
to identify the key business issues that are problematic. ·
Learn through case studies of organizations
that have improved financial performance through developing an action plan
that includes the “team.” ·
Discover a list of performance indicators that
can measure and communicate the progress of the “team.” Faculty: Robert Ogle,
Senior Life Coaching 20C CREATING SUSTAINABLE FUNDING FOR YOUR
NONPROFITS Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Learn about the Benevon Model: an organic
system for building sustainable funding for the mission of an organization
from multiple-year individual donors. ·
Discover how to implement mission-focused,
permission-based fundraising and how to make your senior care organization
more visible in your community. ·
Identify and personally cultivate individual
donors who are passionate about your mission and will give to operations,
capital and endowment. Faculty: Lynda Bowman, Senior Coach, Benevon 21C BLUEPRINT FOR A SUCCESSFUL CONSTRUCTION
PROJECT Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Identify and explain the key components of
successful construction projects: contractor selection, contract
negotiations, budget, schedule, contingencies, liquidated damages. ·
Compare different and sometimes conflicting
viewpoints of various project team members. ·
Roundtable discussion on the advantages and
disadvantages of internal vs. external construction management. Faculty: Katherine Kirchhoff, Senior Vice President and William
Pomeranz, Managing Director, Cain Brothers; Stewart Ankrom, Principal, ANKROM
MOISAN ARCHITECTS 22C FINANCIAL AUDITS: AN ACHILLES HEEL? Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Obtain a better understanding of the new
requirements auditors must follow in auditing financial statements. ·
Understand the impact of these new audit
standards will have on your organization. ·
Be able to better assess the quality of your
audit by understanding what is required. Faculty: Scott Smith, Senior Audit Partner and Janet Holland,
Partner, Daoro, Zydel & Holland LLP 23C CORPORATE RESTRUCTURING – CALIFORNIA
EXPERIENCE Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Gain an understanding of how senior living
multi-site systems are developing and executing growth strategies. ·
Learn how corporate structure can facilitate
managing risk as organizations execute their growth strategies. ·
Understand the need for communication
(residents, Board, regulators, rating agency, capital markets) to minimize
disruption associated with corporate reorganization. Faculty: Mary Munoz,
Managing Director, Ziegler Capital Markets and William Tobin, CFO &
General Counsel, Episcopal Senior Communities 24C THE DOWNWARD SPIRAL Wednesday, May 7, 2008 1:30 a.m. – 3:30 p.m. ·
Discuss the types of financial challenges that
experts in the field are seeing in today’s marketplace. ·
Discuss the key financial red flags to pay
attention to and why. ·
Identify techniques you can use in your
community. Faculty: Amy Hayman, Vice President, Cain Brothers 25C MAKING
THE CASE FOR BUDGETING CAPITAL IMPROVEMENTS Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Learn how to budget for renovation and new
construction projects. ·
Examine the components that make up a
construction project budget: soft and hard costs, value engineering,
competitively bid and negotiated contracts. ·
Understand how construction costs are
estimated. Faculty: Stuart Stoller, SGPA Architecture and David Jesme, Sundt
Construction . Leadership &
Strategic Positioning 26D THROUGH
THE LOOKING GLASS: TOMORROW’S CCRC Tuesday,
May 6, 2008 2:15
p.m. – 4:15 p.m. ·
Discover CCRC innovations being developed in
California and nationally. ·
Examine the demographic and consumer
imperatives that are driving these changes. ·
Discuss the implications for the traditional
provider. Faculty: Paul Gordon, partner, Hanson, Bridgett, Marcus, Vlahos
& Rudy, LLP 27D THE
ROLE OF NURSES AND NURSING ASSISTANTS IN LEADING CULTURE CHANGE: “IT’S ABOUT
THE WORKFORCE” Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Discuss the role of nurses and direct care staff
in a culture change organization. ·
Review a workforce model that challenges and
supports nurses to be care role models, gerontological nurses, leaders and
care team builders. ·
Explore a model of career ladders and peer
mentoring that stabilizes and empower direct care providers. Faculty: Anna Ortigara, Director of Communications and Outreach,
THE GREEN HOUSE Project, Community Solutions Group, NCB Capital Impact 28D ETHICS IN THE WORKPLACE Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Discuss the importance of ethics in the
workplace and review the ideas of ethics. ·
Explore ways to recognize and respond to
unethical behavior. ·
Learn simple and effective ways to teach and
promote ethical conduct in the workplace. Faculty:
Gema M. Ptasinski, Partner and Timothy D. Evans, Senior Manager, Vicenti,
Lloyd & Stutzman LLP 29D STRATEGIC
RESTRUCTURING AND DIVERSITY: THE CHANGING FACES OF ORGANIZATIONAL LEADERSHIP Wednesday,
May 7, 2008 1:30
p.m. – 3:30 p.m. ·
Discuss how strategic restructuring presents
an opportunity for organizational leaders and boards to increase their
outreach efforts to include more diverse leadership. ·
Learn where are these leaders? Who are these
leaders? And, how do you reach them? ·
Learn to think strategically about these questions
and how both individual nonprofits and the sector as a whole can best answer
them. Faculty: Luis Vergara, Senior Associate, La Piana Associates,
Inc. 30D NEXT
GENERATION ORGANIZATIONAL ETHICS: IN THE BOARDROOM AND BEYOND Wednesday,
May 7, 2008 1:30
p.m. – 3:30 p.m. ·
Identify the core elements of a “next
generation” organizational ethics model. ·
Realize how this model can be integrated into
daily organizational practice and decision-making. ·
Acquire practical strategies for creating an
ethical corporate culture Faculty: David Belde, Administrative Director, Ethics &
Mission, Bon Secours Richmond Health Systems 31D ESTABLISHING
A MENTORING CULTURE THROUGHOUT YOUR ORGANIZATION Wednesday,
May 7, 2008 1:30
p.m. – 3:30 p.m. ·
Understand how establishing and enabling
mentoring opportunities throughout your organization can enhance and support
diversity. ·
Observe the importance of the mentor-mentee
relationship and how it benefits both participants in all stages of life. ·
Evaluate ways in which technology can serve to
enable mentoring relationships and explore the appropriate balance between
virtual and in-person mentoring conversations. Faculty: Alex Candalla, Executive Director, The Terraces of Los
Gatos Retirement Community, Kay Kallander, Senior Vice President for
Strategic Planning, American Baptist Homes of the West and Cheryl Wilson,
CEO, Saint Paul’s Senior Homes & Services Management &
Operations 32E LEARNING TO LIVE INTERDEPENDENTLY Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Learn how facilitated discussion groups can
encourage residents to meet the challenges of aging collectively through
mutual support. ·
Hear how residents learn to connect at a deeper
level with topics that focus on aspects of pro-active aging and how it
provides an opportunity for residents to share common experiences and
concerns. ·
Discover facilitation techniques that support
productive discussion. Faculty: Gary Buz Hermes, Resident Services Coordinator, PEP
Housing 33E DIVERSITY AND THE BUSINESS CASE Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
10 Key elements of a diversity program. ·
Developing the business case for diversity. ·
Preparing for tomorrow’s population. Faculty: Bill Anstee, Market Senior Director of Diversity, Sodexo
Senior Services 34E HEALTH & FITNESS ON THE CHEAP Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Learn how to reduce fear of falling and
increase physical activity levels for community-dwelling older adults. ·
Gain significant improvements in levels of
fall management, falls control, level of exercise and social limitations with
regard to concern about falling. ·
Discover problem-solving activities and
assertiveness training. Faculty: Lynette Tidwell, Vice
President, Community Relations, Eskaton and June Simmons, President &
CEO, Partners in Care Foundation, Lea Pipes, Director Community Services,
Motion Picture Television Fund 35E COMPONENTS OF AN EFFECTIVE ELOPEMENT
MANAGEMET PLAN Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Identify hazardous wandering & elopement
risks and guidance on developing a thorough and practical elopement response
protocol. ·
Learn how to conduct an effective elopement
drill. ·
Gain information that can be used for training
within the facility. Faculty: Lisa Holland,
Resident Director of Quality Improvement, Southern California Presbyterian
Homes, Kelley Woodfin, Executive Director, LTC Risk
Consulting Services 36E THROUGH THE CNA’S EYES Tuesday, May 6, 2008 2:15 a.m. – 4:15 p.m. ·
Have a discussion on how environment plays a
major role in direct caregiver turnover. ·
Identify reasons why the direct caregiver
should be an essential member of the decision-making team. ·
Validation, validation – recognizing the
direct caregiver. Faculty: Lori Porter, CEO, National
Association of Health Care Assistants 37E SUPPORTIVE COMMUNITIES Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Learn about the Swedish Fardknappen, an urban
senior cohousing development that has demonstrated what elderly people can
achieve together through mutual help. ·
Learn about alternatives in the United States. ·
Participate in crafting an agenda to spur the
creation of alternative community-based housing. Faculty: Kerstin
Karnekull, Chairwoman and Dorit Fromm, Fardkap 38E WHAT TO DO BEFORE THE INCIDENT Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Know how to identify, evaluate and analyze
hazards and risks. ·
Develop care plans and implement interventions
to reduce hazards and risks. ·
Assess the effectiveness of interventions and
modify them as needed. Faculty: Linda Williams and Karen Merk, GuideOne Insurance 39E HOARDING: COMMUNITY ISSUES AND CLEAN-UP
STRATEGIES Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Examine some of the psychological issues
related to hoarding. ·
Take a closer look at individuals who suffer
from a hoarding compulsion. ·
Learn steps to produce results and take
immediate action. Faculty: Dorothy Breininger, CEO,
Center for Organization and Goal Planning 40E VALIDATION AS AN APPROACH FOR DEMENTIA Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Identify three new techniques for intervention
with Dementia. ·
Gain an overview of Validation Therapy and the
possibilities of certification new approach to dementia care. ·
Learn new theories about the mental processes
of the oldest old and how to empower them to express their feelings. Faculty: KJ Page,
Administrator, Chaparral House 41E TITLE 22 – REMEMBER WHEN? Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
List high-risk areas in Title 22 regulations. ·
Describe the Title 22 survey process surveyors
will use. ·
Identify problem areas in Title 22
regulations. Faculty: Lori Costa,
Regulatory and Clinical Consultant, Aging Services of California 42E THE CAUSE AND EFFECTS OF EMPLOYEE
SATISFACTION Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Understand the dimensions of employee
satisfaction and how they are the key drivers of overall satisfaction. ·
Understand how employee satisfaction changes
over time based on key employee characteristics. ·
Examine which demographic characteristics and
employee dimensions are the best predictors of overall satisfaction. Faculty: Harold Urman, Partner, Vital Research, LLC 43E THAT’S
REALLY OK WITH YOU? UNDERSTAND YOURSELF AND OTHERS AT WORK Tuesday,
May 6, 2008 4:30
p.m. – 5:30 p.m. ·
Take a look at one’s own preferred behavior. ·
Gain an understanding of why it is important
to throw out the “golden rule” and a method for using the “platinum rule.” ·
Develop a strategy for being a more effective
co-worker, supervisor and leader. Faculty: Jacquelyn Thorp Kinworthy, CEO, HR-Coach
Products and Services 44E NORO VIRUS – WHAT TO EXPECT, HOW TO
PREPARE Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Recognize the looming crisis. ·
Identify your resources, internal and
external. ·
Effectively manage the fallout. Faculty: Sarah Lambert, Executive
Director, The Lesley Foundation 45E 7 ½ HABITS OF HIGHLY HUMOROUS PEOPLE Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Explore 7 ½ habits that can improve your sense
of humor. ·
Discuss the role humor plays in decreasing
prejudice and increasing diversity acceptance. ·
Learn humor strategies that you can use to
help improve your quality of life and others. Faculty: David M. Jacobson, MSN, LCSW, Humor Horizons 46E HOW TO LEARN THE RULES IN A CULTURE YOU
ARE NOT A PART OF Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Examine the rules of communication of
different cultures. ·
Learn why awareness and understanding of another
person’s culture can help to facilitate the sharing of ideas, feelings and
thoughts. ·
Develop an awareness of the foundations of
other person’s cultures. Faculty: Donna Yee, Executive Director, Asian
Community Nursing Home 47E PARTNERNING WITH FAMILIES Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Learn the relationship between customer
services and good risk management. ·
Discover ways to set realistic expectations
with family members. ·
Learn how to include family members as part of
their care-delivery team. Faculty: Linda Williams, GuideOne Insurance and Karen Merk,
Briggs Corporation 48E 7 COMMON REASONS FOR ENDING UP IN COURT Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Discuss the issues that can cause a facility
to end up in court. ·
Talk about what processes a facility should
have in place to avoid litigation. ·
What happens when litigation is unavoidable? Faculty: James Napoli, Partner,
Hanson, Bridgett, Marcus, Vlahos & Rudy, LLP . Marketing & Public
Relations 49F HOW MARKET DATA DIRECTLY INFLUENCES
PROGRAM AND DESIGN Tuesday, May 6, 2008 10:30 a.m. – 11:30 a.m. ·
Hear examples of how market data has been
translated into successful design and program directives for mature CCRCs and
for new developments. ·
Participate in a discussion of how translated
market data is used in your community. Faculty: Maria Dwight, President, Gerentological Services, Inc. 50F THE IMPORTANCE OF FIRST IMPRESSIONS: ARE
YOUR PEOPLE READY? Tuesday, May 6, 2008 2:15 p.m. – 4:15 p.m. ·
Determine the value and the consequences of a
first impression. ·
Identify how to beat the competition with
execution, professionalism and speed. ·
Master techniques to improve action,
accountability and ground level performance. Faculty: Louis Burgess, President, Front Line Advantage 51F MOVING SOLUTIONS FOR SENIORS AND
COMMUNITIES Tuesday, May 6, 2008 4:30 p.m. – 5:30 p.m. ·
Learn why retirement community personnel from
all levels of care will need to increase their understanding and depth of knowledge
of the moving challenge for seniors. ·
Learn how to better assist senior clientele
whether moving to a retirement community for the first time or are moving to
a higher level of care. ·
Discover resource tools that help to locate
the appropriate moving management resources. Faculty: Greg Gunderson, Gentle Transitions 52F DO I SELL MY HOUSE FIRST? Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Explore when a resident should sell their home
and what to do when their home isn’t selling. ·
Learn how marketing staff can manager their
wait list to facilitate effective communications, move-in timing and wait
list retention. ·
Discuss the unique aspects of a long-distance
move from a resident and provider perspective. Faculty: Patricia Akery, Regional Marketing Director, Paul
Riepma, Senior Vice President of Marketing and Jennifer Jacobs, Pacific
Retirement Services and Michael Morris, Executive Director, University
Retirement Community of Davis 53F THE NEW GENERATION OF RESIDENTS Wednesday, May 7, 2008 10:30 a.m. – 11:30 a.m. ·
Learn key events that shaped the lives of the
Silent Generation and how they continue to impact their lives. ·
Understand what is important to the Silent
Generation and how it affects the services and amenities they desire. ·
Recognize points of conflict between older and
younger residents and the reason it occurs. Faculty: Sara Montalto and
Josie Kingsley, New Life Management & Development, Inc. 54F YOUR RESIDENTS ARE TURNING GREEN Wednesday, May 7, 2008 1:30 p.m. – 3:30 p.m. ·
Learn how communities have gone Green and why. ·
Gain the tools to take the steps to be Green
holistically. ·
Learn from case studies and creative ideas
that show the multiple actions that can be taken that are relatively easy to
implement now and in the future. Faulty: Leslie Moldow and Nicole Collins, Perkins Eastman, Mari Dwight, President, Gerontological Services, Inc., Ron Schaefer, Administrator, Valle Verde Retirement Community |